Application Support Engineer

Sfakianakis Group is currently in search of a dynamic candidate to fill the following position in Athens:

Application Support Engineer

Responsibilities:

• Providing software application support
• Performing analyses on software application functionality and suggesting improvements
• Ensuring effective front-end and back-end functionality of applications
• Consulting with the software development vendor and internal users to improve application performance
• Managing code migration across environments to ensure continued and synchronized functionality
• Establishing the root causes of application errors and escalating serious concerns to the software development vendor
• Keeping a record of configuration changes and scheduling application updates
• Documenting processes and monitoring application performance metrics
• Providing front-end support to colleagues in other departments
• Managing the digital transformation, evolution of applications

Requirements:

• A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering or similar
• Demonstrable experience as an application support engineer in a related field
• Ability to manage code migration, document configuration changes, and monitor performance
• Exceptional ability to provide front-end support to internal departments
• Advanced proficiency in determining the causes of application errors and repairing them
• Ability to keep up with innovation in application design

Required skills:

• Multitasking personality with excellent communication skills
• Team player
• Thoroughness and attention to details
• Consistency and accountability
• Problem solving
• Flexibility and adaptability

Benefits:

• Continuous learning and development
• Dynamic work environment
• Career development opportunitites
• Private health insurance