IT Help Desk Specialist
Sfakianakis Group is currently in search of a dynamic candidate to fill the following position in Kifissia:
IT Help Desk Specialist
Job Overview
We are looking for an IT Help Desk Specialist to join our IT Team. As an IT Help Desk Specialist, your role is to diagnose and resolve all the issues as early as possible providing 1st Level support to our customers both Internal and External.
Responsibilities:
- Responding to client support queries
- Providing support over the phone, or via remote access
- Diagnosing issues with computer software and services
- Communicate with clients through basic problem-solving processes
- Providing basic computer training
- Writing training manuals
- Following up with clients
- Completing support tickets
Requirements:
- Bachelor’s degree in computer science, information technology, or a similar field
- 2+ years working as a help desk specialist
- Basic knowledge of computer hardware systems and computer software systems, including databases, office applications, and operating systems
- Excellent analytical and diagnostic skills
- Knowledge of help desk software and remote-access systems
- High-level communication skills
- Ability to troubleshoot complex hardware and software issues
- Should be a patient listener
Salary And Benefits
- Competitive Salary
- Private Health Insurance
- Modern working environment
- Prospects of development
- Continuous education